Halloween Hobble

Question 1

Can I transfer to another event?

Accepted Answer

Participants are able to transfer their places to another event as long as there is more than 7 calendar days before the event.

If it is before the event, then the participant can action this via their login and arrange the transfer themselves.

Additional monies may be payable if the cost being transferred to, is greater than the original booked event.

Please refer to the full terms and conditions page.

Question 2

Can I transfer my place to a friend

Accepted Answer

Participants are able to transfer their places to other participants up to 48 hours before the event (Zig Zag Running will obviously need to know the details of the changes. Monies to be sorted out between the 2 participants)

This transfer can be made by the participant themselves if it is over 7 days until event day.

After this time and up until 48 Hours, this change will need to be administered by Zig Zag directly and an email will need to be sent regarding the changes needed.

Question 3

It's less than 7 days before the event I've entered, can I transfer to another event?

Accepted Answer

In accordance with our terms and conditions, if you wish to transfer your place and its less than 7 clear days to the event you can pay a £10 transfer fee to another event. However, this can only be done up to 48 hours before the event.

Please note if the event you are transferring to is more expensive, then it may be that you need to pay £10 plus the difference between the event prices.

Question 4

What happens if I can't make the event?

Accepted Answer

If you cannot make the event and its less than 7 days, you can opt to run the event virtually within 3 months and send in a screenshot to get your medal posted out to you.

If its more than 48 hours before the event, then you can pay a £10 transfer fee.

If its more than 7 days, you will be able to transfer to another event. This can be done directly with your log in. Please note some events cost different amounts so additional monies may be required.

Question 5

Is there a bag drop?

Accepted Answer

Some venues have a baggage area. Please check the details within the race briefing pack or entry page of the specific venue you are attending.

Where there is no baggage, you are usually very close or pass by your parked cars.

Question 6

What does my entry include?

Accepted Answer

A bespoke medal (if chosen when booking), and eternal glory.

We will also have a cup of tea, coffee or hot chocolate ready for you at the end at the end along with a nice slice of cake.

Our marshals also take photographs of you whilst you are on the route and these are available on the Zig Zag Facebook Group page normally within 48 hours of the event.

Question 7

When & Where do I get my race number?

Accepted Answer

You'll pick this up on race day morning.

When you arrive at the race site head to race registration to collect your bib number.

The Race brief will happen approximately 10 minutes before the Start. Please ensure you have visited the toilets and are ready to listen to the briefing which will cover aspects such as coloured arrows to be followed, any safety issues to be aware of, how many laps per distance and any other on the day changes.

Question 8

Can I leave my own drinks & food at the Aid Station?

Accepted Answer

We will have an aid station at base camp which will supply water, coke and squash, crisps, pretzels and sugary snacks. If you want to place your own food or drink on this table, please ensure it is labelled with your name.

Our events are CUPLESS so please bring your own bottle or cup for refilling. This is to help with the environmental impact of hosting race events.

If this is not a short loop or out and back event (eg over 5.3km) then there will be other aid stations but we do not have the facility to get your items to other stops. Any specialist foods/drinks on these events will need to be carried by the participant

Question 9

Do you supply cups at the Aid Station ?

Accepted Answer

No.

We have gone cupless to try and reduce our impact on the environment.

Please therefore come along to our event with a bottle or other liquid recepticle to hold your drinks.

Question 10

Can I wear headphones?

Accepted Answer

Headphones are permitted at all events except Suffolk Running Centre, where bone-conductors are ONLY allowed. This is due to the fact that the event takes place on open roads.

You should be mindful of your surroundings and be able to listen to marshals should they issue you instructions.

Question 11

I purchased Refund Protect with my booking, how do I submit a claim?

Accepted Answer

If you purchased Refund Protection with your entry, your confirmation email will include your claim reference, and links to both the website through which you can submit a claim, and the Terms & Conditions you accepted during purchase that will be applicable to any such claim.

Refund Protect is a service offered by a third party provider. Neither the organiser of the event - nor eventrac as the software provider through which the purchase was made - have any influence over the subsequent outcome of any claim submitted to the provider. You must contact them directly via email reply to the initial confirmation you receive when first submitting a claim.

Refund protection is not applicable if the event is cancelled/postponed by the organiser. In this case you will need to contact them directly to discuss your original entry.

Question 12

What time does the parking open?

Accepted Answer

The parking opens at 8am.

Please do not arrive earlier than this as some venues will be completely locked. Please ensure you follow all instructions given by the marshals and please try to car share as much as possible to help on the environmental impact and share on parking charges (where applicable)

Question 13

What time do I need to arrive?

Accepted Answer

Please arrive after the parking opens.

You need to allow time to attend the toilets, collect your race bibs and be ready promptly 10 minutes before your start time to listen to the route and safety briefing.

Question 14

Is there parking?

Accepted Answer

All our venues have parking.

Some events the parking charges are additional. This information can be located within the venue briefing documents.

Question 15

Are there showers/changing facilities?

Accepted Answer

Yes, this venue has showers and this area can be used to change into warm, dry clothes

Question 16

What is the closing date for entries?

Accepted Answer

The events are open up until 48 hours prior to the event start date.

Some categories may close earlier than this and will go to waitlist or sold out.

There are no "on the day" entries available.

Question 17

Can I change the distance I have signed up for?

Accepted Answer

You should be able to manage this yourself within your profile by logging in.

If the event is price specific you may need to pay more to upgrade to a greater distance.

If the event is sold out, you will have to contact Zig Zag directly to see if it is still possible to change.

Changes can only be made on the system up to 7 days before the event day.

Question 18

If I don't complete the distance I signed up for will it be a DNF?

Accepted Answer

No, we are flexible in this regard.

For example, if you sign up for 6 laps and only manage 4, you would still get a medal of the 4 lap distance, your coffee and cake and your name in the results.

Question 19

If a group of us enters the waiting list together and one of us gets an invite, are we all in?

Accepted Answer

No unfortunately as one space becomes available one invite is sent.

This invite lasts for 24 hours or until someone takes up the entry. Unless more than 1 person transfers off, there are no guarantees for the rest of your group.

You can either sit it out and hope for a space or take the one space and everyone else enters as a lucky dip.

Question 20

When will I receive my race pack and information?

Accepted Answer

Nothing is posted out.

Your confirmation email contains a link to the venue race briefing page of the Zig Zag Website. This booklet contains all the information you should need about race day. The briefing document will not be named as your event (except 10in10 and Farmmageddon). It is venue related.

Question 21

How and when will I find out my results?

Accepted Answer

After each event, Zig Zag Running will email out the results from the day. These results will be received by email by midnight that same day.

These results are also held directly on the Zig Zag Running website in the event they need to be referred back to, at a later date.

Question 22

Can I pay on the day?

Accepted Answer

Sorry no on the day entries are availble.

Events are usually available for entries up to 48 hours before.

Each week there is a posting on the Zig Zag Facebook group detailing the next 8 weeks of events and spaces available.

Please note that some venues have a strict upper limit on entries which means all entry types could close before event day.

Question 23

Are there any discounts available?

Accepted Answer

Discounts are available all year.

Enter 3 or more events or entrants into one basket at any one time and you will start receiving discounts.

Question 24

Do I get a T-shirt?

Accepted Answer

We only have event specific t-shirts at Farmmageddon and the Great Barrow Challenge. These are available in the shop for purchase.

Zig Zag Running has a selection of Zig Zag Kit at all events so whilst it may not be event specific, there is always options for a little purchase. Or you can pre-order in the online shop of the website for on the day collection.

Question 25

Is there prize money and trophies?

Accepted Answer

Zig Zag Running is a community based event and as such, we do not offer prize money or trophies for the fastest participants. We want everyone to achieve their own individual goals without the race pressure.

You are all winners in our eyes!

Question 26

Do we run the same direction around the track for the whole event?

Accepted Answer

No, the direction is switched every 3 hours

Question 27

I can't make it now, can I get a refund?

Accepted Answer

We do not offer refunds but there are different options available according to how far out from the event we are.

If over 7 days, you should be able to transfer yourself by logging onto your profile and making the move yourself.

If less than 7 days then the options lessen with transfer fees to be paid or a virtual option to be taken.

Question 28

The weather isn't looking good for event day - will it be cancelled?

Accepted Answer

To date, no event has been cancelled. We have found the weather to have changed to what was predicted or if the weather has been bad, we have altered the course/route as required to ensure the event continues to go ahead safely.

If the circumstances are outside the control of Zig Zag Running, an email will be sent to all participants explaining the options. In most cases, all entries would be transferred to the following years event (subject to the date being available).

Question 29

I can't find my booking for the event

Accepted Answer

If you create a login you should be able to see all the bookings you have made.