Peacock Plod

Question 1

Can I transfer to another event?

Accepted Answer

Participants are able to transfer their places to another event as long as there is more than 7 calendar days before the event.

If it is before the event, then the participant can action this via their login and arrange the transfer themselves.

Additional monies may be payable if the cost being transferred to, is greater than the original booked event.

Please refer to the full terms and conditions page.

Question 2

Can I transfer my place to a friend

Accepted Answer

Participants are able to transfer their places to other participants up to 48 hours before the event (Zig Zag Running will obviously need to know the details of the changes. Monies to be sorted out between the 2 participants)

This transfer can be made by the participant themselves if it is over 7 days until event day.

After this time and up until 48 Hours, this change will need to be administered by Zig Zag directly and an email will need to be sent regarding the changes needed.

Question 3

Is there a bag drop?

Accepted Answer

Some venues have a baggage area. Please check the details within the race briefing pack or entry page of the specific venue you are attending.

Where there is no baggage, you are usually very close or pass by your parked cars.

Question 4

Can I leave my own drinks & food at the Aid Station?

Accepted Answer

We will have an aid station at base camp which will supply water, coke and squash, crisps, pretzels and sugary snacks. If you want to place your own food or drink on this table, please ensure it is labelled with your name.

Our events are CUPLESS so please bring your own bottle or cup for refilling. This is to help with the environmental impact of hosting race events.

If this is not a short loop or out and back event (eg over 5.3km) then there will be other aid stations but we do not have the facility to get your items to other stops. Any specialist foods/drinks on these events will need to be carried by the participant

Question 5

Do you supply cups at the Aid Station ?

Accepted Answer

No.

We have gone cupless to try and reduce our impact on the environment.

Please therefore come along to our event with a bottle or other liquid recepticle to hold your drinks.

Question 6

Can I wear headphones?

Accepted Answer

Headphones are permitted at all events except Suffolk Running Centre, where bone-conductors are ONLY allowed. This is due to the fact that the event takes place on open roads.

You should be mindful of your surroundings and be able to listen to marshals should they issue you instructions.

Question 7

I purchased Refund Protect with my booking, how do I submit a claim?

Accepted Answer

If you purchased Refund Protection with your entry, your confirmation email will include your claim reference, and links to both the website through which you can submit a claim, and the Terms & Conditions you accepted during purchase that will be applicable to any such claim.

Refund Protect is a service offered by a third party provider. Neither the organiser of the event - nor eventrac as the software provider through which the purchase was made - have any influence over the subsequent outcome of any claim submitted to the provider. You must contact them directly via email reply to the initial confirmation you receive when first submitting a claim.

Refund protection is not applicable if the event is cancelled/postponed by the organiser. In this case you will need to contact them directly to discuss your original entry.

Question 8

Is there parking?

Accepted Answer

All our venues have parking.

Some events the parking charges are additional. This information can be located within the venue briefing documents.

Question 9

Is there a course map?

Accepted Answer

The course map can be located under the route map tab.

You can also download a GPX of the file here too.

In circumstances beyond our control, we may need to change or alter the route used on the day.

Question 10

Is there showers/changing areas?

Accepted Answer

Unfortunately there are no showers or changing facilites available at this venue.

Question 11

Is this event  measured for Good for Age?

Accepted Answer

No, unfortunately this event does not have an officially measured marathon distance to qualify for Good For Age

Question 12

Can I change the distance I have signed up for?

Accepted Answer

You should be able to manage this yourself within your profile by logging in.

If the event is price specific you may need to pay more to upgrade to a greater distance.

If the event is sold out, you will have to contact Zig Zag directly to see if it is still possible to change.

Changes can only be made on the system up to 7 days before the event day.

Question 13

If I don't complete the distance I signed up for will it be a DNF?

Accepted Answer

No, we are flexible in this regard.

For example, if you sign up for 6 laps and only manage 4, you would still get a medal of the 4 lap distance, your coffee and cake and your name in the results.

Question 14

I am on the waiting list for a Bespoke Event Medal.  Will this revert to Lucky Dip if I do nothing?

Accepted Answer

Depending on how many people are already on the waiting list, you may not ever receive an offer of an event medal.

If its less than 7 days before the event, it is very unlikely that you will receive an invite and at this point you should consider booking the Lucky Dip option if you are still considering coming along to the event.

You will not automatically join the lucky dip entry.

Sometimes the lucky dip also closes, so please pay attention to the weekly posts on Facebook about event spaces.

Question 15

If a group of us enters the waiting list together and one of us gets an invite, are we all in?

Accepted Answer

No unfortunately as one space becomes available one invite is sent.

This invite lasts for 24 hours or until someone takes up the entry. Unless more than 1 person transfers off, there are no guarantees for the rest of your group.

You can either sit it out and hope for a space or take the one space and everyone else enters as a lucky dip.

Question 16

Can my friend run with me as support crew?

Accepted Answer

You can run with a friend but they need to enter themselves.

If they run with you and are not part of the race, they are not insured to take part and are in breach of our risk assessment. This could jeopardise further events at the venue if persons unknown are taking part but not in the official capacity.

Some events have lesser distances and timescales meaning a friend can accompany another person, upon entering, for part of their race eg. the friend enters a 6 hour event, the participant enters a 12 hour event.

Question 17

How and when will I find out my results?

Accepted Answer

After each event, Zig Zag Running will email out the results from the day. These results will be received by email by midnight that same day.

These results are also held directly on the Zig Zag Running website in the event they need to be referred back to, at a later date.

Question 18

How do I find out how many loops or out and backs I need to do to complete the distance I have selected?

Accepted Answer

This information is dependent on the distance of the loop or out and back.

The numbers to be completed are detailed on the day at the Race Directors Race Briefing and are also contained within the venue information pack.

Question 19

Can I pay on the day?

Accepted Answer

Sorry no on the day entries are availble.

Events are usually available for entries up to 48 hours before.

Each week there is a posting on the Zig Zag Facebook group detailing the next 8 weeks of events and spaces available.

Please note that some venues have a strict upper limit on entries which means all entry types could close before event day.

Question 20

Are there any discounts available?

Accepted Answer

Discounts are available all year.

Enter 3 or more events or entrants into one basket at any one time and you will start receiving discounts.

Question 21

Is a map provided or am I expected to self navigate?

Accepted Answer

All our events are posted with arrows.

The arrow colour is described at the Race Directors Race Briefing so please ensure you are listening and attend the briefing held 10 minutes before your start time.

We will also have marshals on the course for the first couple of hours. Please look out for the blue hi-viz gilets.

Question 22

Do I get a T-shirt?

Accepted Answer

We only have event specific t-shirts at Farmmageddon and the Great Barrow Challenge. These are available in the shop for purchase.

Zig Zag Running has a selection of Zig Zag Kit at all events so whilst it may not be event specific, there is always options for a little purchase. Or you can pre-order in the online shop of the website for on the day collection.

Question 23

Is there prize money and trophies?

Accepted Answer

Zig Zag Running is a community based event and as such, we do not offer prize money or trophies for the fastest participants. We want everyone to achieve their own individual goals without the race pressure.

You are all winners in our eyes!

Question 24

I can't make it now, can I get a refund?

Accepted Answer

We do not offer refunds but there are different options available according to how far out from the event we are.

If over 7 days, you should be able to transfer yourself by logging onto your profile and making the move yourself.

If less than 7 days then the options lessen with transfer fees to be paid or a virtual option to be taken.

Question 25

I can't find my booking for the event

Accepted Answer

If you create a login you should be able to see all the bookings you have made.